IT Self Help

• Personal Networks Home
• About the Networks
  • Services Available
  • Wireless Hotspot Locations
  • - Burton Campus
  • - City Campus
  • - Telford Campus
  • - Walsall Campus
  • - Science Park
  • Wired Network Locations
  • Internet in Accommodation
  • Rules and Regulations
• Getting Connected
  • What you Need
  • Network Authorisation using Clean Access
  • - Windows PCs
  • - Apple Macs
  • - Games Consoles & Others
• Getting Help
• Troubleshooting Guide
• JANET Roaming Service
• Information for Staff
• Visitor network - UoWGuest

Personal Networks are provided for you to connect your own Laptop, PC or other mobile device to the Internet.

There are Wireless Hotspots all over the University - in Learning Centres, Refectories and Cafes, so you can work where you want. You can also print on University printers from any device connected to the wireless network.

And you can use the Internet from most rooms in University accommodation - usually using a wired connection.

Find out how to set up your computer and get connected.....

Get connected in six easy steps:

1	Get and set up your wireless hardware or cable to connect in University accommodation
2	Get a University IT Account if you don't already have one
3	Install the required software on a Windows PC: Windows Vista with at least Service Pack 1 or Windows XP with at least Service Pack 2 or Windows 7 The latest Microsoft security patches A Genuine copy of Windows that is properly licensed F-Secure Client Security - the University's standard anti-virus and firewall software.  You can get a copy of this free of charge from our download website. If you already have other anti-virus software installed, you will need to delete it first.
4	Be in the right location - If connecting to the wireless network, be in a wireless hotspot, and check you can see "wolfradiolan". If connecting to a wired point in University accommodation, connect your Ethernet cable between your computer and the socket.
5	Access the Internet by loading a web browser
6	Install Clean Access when prompted, which checks your computer is safe to join the University network. If your computer doesn't pass the network authorisation checks, install what's required when prompted to do so.

Common connection problems

The lack of a recognised anti-virus application
Our network management software is due for replacement and its age sometimes means that it will not recognise even well known anti-virus applications such as McAfee and Norton. It will always recognise F-Secure and you can get a copy of this free of charge from our download website. Make sure that you remove all traces of any currently installed anti-virus software before installing F-Secure

Missing Windows updates
Ensure that you install all the Windows updates that are flagged as missing.

Windows Update fails to update .NET Framework
.NET Framework is notoriouly difficult to update, particularly when applying Service Packs. If Windows Update is generally working, but Clean Access keeps telling you that you need an update to a version of .NET Framework, you have no alternative but to uninstall it, then install the latest version (i.e. SP) of the same package. For example, if you have .NET Framework 3.5, you should uninstall it, then install .NET Framework 3.5 SP1. Have a look at this blog on Microsoft's MSDN site. It has more explanation, links to the .NET Framework download pages, and some tools that may make the process simpler.

Windows Update completely fails to update your system
If Windows Update runs, but your system still has missing updates, then it may be broken. To fix it, go to Microsoft's Windows Update Repair site.

An ‘unofficial’ copy of Windows
Install a genuine, licenced copy of Windows.

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Website address: wlv.ac.uk/wireless

There is also a University staff wireless network for use with University owned laptops.