IT Self Help

• Personal Networks Home
• About the Networks
• Services Available
• Wireless Hotspot Locations
• - Burton Campus
• - City Campus
• - Telford Campus
• - Walsall Campus
• - Science Park
• Internet in Accommodation
• Rules and Regulations
• Getting Help
• Troubleshooting Guide
• eduroam (JANET Roaming)
• Visitor network - UoWguest

The eduroam network requires that you authenticate when you connect, as a home router does. However, in a large organisation it is impractical and insecure for everyone to share a single network password, so eduroam uses your IT username and password, using a system called WPA-Enterprise authentication. There are different ways of setting it up on different devices. These are the most common ones:

University owned Windows laptop

The settings required to access eduroam are set automatically, but you must connect the laptop to the wired network at least once to get them installed. To check if this has already happened, click Start, then select Settings, Control Panel, Network Connections, Wireless Network Connection. Click the Properties button, then the Wireless Networks tab. If an entry for eduroam appears under Preferred Networks, then it is ready for use. If not, contact the IT Service Desk on ext. 2000 (01902 322000).

Personally owned Windows laptop

You can easily set up a Windows PC by using the eduroam Setup Tool.

iPhone, iPad or Mac

This works on any iPhone or iPad running iOS 4 or higher, and on any Mac running OS/X Lion (10.7) or higher.

1. Send a blank email message to "EduroamSetupApple@wlv.ac.uk". It will send you back an email containing an attachment called "Eduroam-signed.mobileconfig", as well as the setup instructions below.
2. Tap (iPhone or iPad) or double-click (Mac) this attachment. This starts the installation process.
3. It will ask you to confirm that you want a profile installed.
4. During the installation, it will ask for your username and password. You should put "@unv.wlv.ac.uk" after the username, like this: inXXXX@unv.wlv.ac.uk. The password is your standard IT Account password.

You can now join the eduroam network.

Android

See this web page for instructions on setting up Android devices to use eduroam.

Blackberry

See this web page for instructions on setting up a Blackberry to use eduroam.