University of Wolverhampton

IT Self Help

If you can't get to any page when you start a browser, try the following checks in this order. To make most changes to your PC, you will need to be logged on with Administrator rights.

  1. Is your wireless switched on?
  2. Can you see the University network?
  3. Is your wireless adapter set to use DHCP?
  4. Is your web browser set to use a proxy?
  5. Is your web browser set to work offline?

1. Is your wireless switched on?

Look for the wireless status icon. It should be towards the right-hand end of the toolbar, and it should look like this: Wireless on. If it is switched off, it has a red X on it, like this: Wireless off.

To switch wireless on:

2. Can you see the University Network?

Get the list of available wireless networks. To do this right-click the wireless icon and select View Available Networks. It should look like this:

 

asdf

If the word Connected appears on any entry above the green bars (signal strength indicator) you already have a connection, so go to step 3.

If you can't see wolfradiolan, or the signal is very weak (only one bar), check the following:

Otherwise select wolfradiolan and click Connect.

3. Is your wireless adapter set to use DHCP?

DHCP is the service on the network that issues network addresses. You might have previously set your adapter to use a particular address, for example on a home network, in which case you would have turned off the use of DHCP. To check and if necessary fix this:.

  1. Select the wireless icon on the toolbar (left-click).
  2. Click Properties (picture).
  3. In the list under This connection uses the following items, scroll down to Internet Protocol (TCP/IP). Select it and click Properties (picture).
  4. Ensure that Obtain an IP address automatically and Obtain a DNS server address automatically are selected  (picture).
  5. Click OK to apply any changes.

4. Is your browser set to use a proxy?

The University network does not use a web proxy. If your browser is set to expect one, this may cause a problem. This is how to check on various browsers:

Internet Explorer

  1. Click the Tools menu and select Internet Options. You may have to press Alt on your keyboard to make the menu appear.
  2. Click the Connections tab (picture).
  3. Click LAN Settings (picture).
    • Automatically detect settings: doesn't matter (picture).
    • Use automatic configuration script: should not be ticked.
    • Use a proxy server for your LAN: should not be ticked.
  4. Click OK.

Firefox

  1. Click the Tools menu and select Options.
  2. Click the Advanced tab and open the Network section (picture).
  3. Click Settings (picture).
  4. Leave the settings alone if No proxy or Auto-detect proxy settings for this network is selected (picture).
  5. If Use system proxy settings is selected, Firefox is using the proxy settings for Internet Explorer, so check those.
  6. Otherwise, click No proxy, then OK.

Chrome

Chrome always uses the proxy settings for Internet Explorer, so check those.

5. Is your browser set to work offline?

These instructions work with Internet Explorer and Firefox. Chrome doesn't have this feature.

  1. Click the File menu. In Internet Explorer, you may have to press Alt on your keyboard to make the menu appear.
  2. If there is a tick next to Work Offline then click on Work Offline (picture).

 

  • Date: August 2012
  • Last reviewed: August 2012