Troubleshooting Guide for Windows XP
If you can't get to any page when you start a browser, try the following checks in this order. To make most changes to your PC, you will need to be logged on with Administrator rights.
- Is your wireless switched on?
- Can you see the University network?
- Is your wireless adapter set to use DHCP?
- Is your web browser set to use a proxy?
- Is your web browser set to work offline?
Look for the wireless status icon. It should be towards the right-hand end of the toolbar, and it should look like this: . If it is switched off, it has a red X on it, like this: .
To switch wireless on:
- Some laptops have a switch on the front or side to turn wireless on and off. It should be marked with a wireless symbol like this:
- On others you have to press a combination of keys to do it (e.g. FN + F8). You may see the wireless symbol marked on one of the F keys on the top row of your keyboard.
- If all else fails check the manual for your laptop.
Get the list of available wireless networks. To do this right-click the wireless icon and select View Available Networks. It should look like this:
If the word Connected appears on any entry above the green bars (signal strength indicator) you already have a connection, so go to step 3.
If you can't see wolfradiolan, or the signal is very weak (only one bar), check the following:
- Are you in a wireless hotspot - check the list of locations.
- Is anyone else in the same area using wireless successfully?
- Check the IT Services website from another computer - any known problems
with the wireless networks are posted on the News page
- If other people are using the network, you may have a problem with the software for your network adapter. Try Microsoft's troubleshooting page for XP.
Otherwise select wolfradiolan and click Connect.
DHCP is the service on the network that issues network addresses. You might have previously set your adapter to use a particular address, for example on a home network, in which case you would have turned off the use of DHCP. To check and if necessary fix this:.
- Select the wireless icon on the toolbar (left-click).
- Click Properties (picture).
- In the list under This connection uses the following items, scroll down to Internet Protocol (TCP/IP). Select it and click Properties (picture).
- Ensure that Obtain an IP address automatically and Obtain a DNS server address automatically are selected (picture).
- Click OK to apply any changes.
The University network does not use a web proxy. If your browser is set to expect one, this may cause a problem. This is how to check on various browsers:
- Click the Tools menu and select Internet Options. You may have to press Alt on your keyboard to make the menu appear.
- Click the Connections tab (picture).
- Click LAN Settings (picture).
- Automatically detect settings: doesn't matter (picture).
- Use automatic configuration script: should not be ticked.
- Use a proxy server for your LAN: should not be ticked.
- Click OK.
- Click the Tools menu and select Options.
- Click the Advanced tab and open the Network section (picture).
- Click Settings (picture).
- Leave the settings alone if No proxy or Auto-detect proxy settings for this network is selected (picture).
- If Use system proxy settings is selected, Firefox is using the proxy settings for Internet Explorer, so check those.
- Otherwise, click No proxy, then OK.
Chrome always uses the proxy settings for Internet Explorer, so check those.
These instructions work with Internet Explorer and Firefox. Chrome doesn't have this feature.
- Click the File menu. In Internet Explorer, you may have to press Alt on your keyboard to make the menu appear.
- If there is a tick next to Work Offline then click on Work Offline (picture).