PCounter Frequently Asked Questions (FAQs)
Below are the answers to some of the most common PCounter questions. If you have a suggestion or think of another FAQ which you'd like to see here, please let us know.
|What and Where?|
|How do I ....?|
|I'm a visitor - how do I print/photocopy?|
If you still need help, click here.
What and Where?
Have a look at the instructions about how to use PCounter.
See the list of Pcounter printers and MFDs.
See the list of PCounter printers.
When you log on, the PC that you are sitting at will decide which is your default printer or Multi Function Device (MFD) but will also connect you to a backup printer in case of a problem. The printers are named so you can work out easily which is which. For example MI101-PRT01 is the first printer in MI101. Anything with 'PQ' in the name is an MFD.
When you are ready to print, always go to File then Print instead of just clicking Print from within your program.
This way you can choose which printer to send your work to by clicking the drop down menu where you see the printer name. The other print and MFD queues should be available under your current printer.
If you can't see a printer in your printers list with a name like 'MI102-PRT01' for example, one of several things may have happened:
- You may not be in a PCounter area, click here to check where you can use PCounter
- The machine you are using may not have detected your location correctly
- The machine you are using may not be named correctly
- The script which locates you and connects you to a printer may have failed
- The print servers may be down or temporarily unavailable
Please try logging off from the PC you are using and log back in again. If the same problem occurs, please try restarting the computer or try a different PC. If the same problem occurs, please call the IT Service desk.
When you pay in money using the AutoLoaders, you will receive a receipt as shown:
See the latest prices.here to open a secure connection to make a web payment for your PCounter account.
When you logon to a PC that is configured to use Pcounter, you should see a '£' symbol in the bottom right hand side of the screen (the system tray).
If you double click this you can see how much credit you have left.
You can also see this information online.
I'm leaving and still have credit on my account, can I transfer my balance to a friend or have my money back?
No, you can't. ALL money paid into the auto loaders or any payment made via the web payment gateway are non-refundable. No money or credit can be transferred, refunded or exchanged. Only pay money which you intend to use into the system. Final balances cannot be redeemed or transferred.
If you didn't get a receipt when you paid money into the AutoLoader, you won't be able to afterwards. To print a receipt, you must add your credit, press the 'finish' button to end your session, then press the 'finish' button again to print a receipt.
No. All credits, regardless of the amount you pay for, are the same.
How do I....?
There is a web-based client that you can use to cancel your print jobs.
The default is for printing on both sides (duplex printing) on the MFDs, but you can't do this on the smaller printers.
It is important that you select the print icon from within a PDF and not the printer icon in a browser when you are printing PDF files.
The MFDs print on A3 automatically if you select the A3 paper size, so this is the cheapest and easiest option to choose.
To print on A3:
- select the MFD from your list of printers
- choose Preferences then the Paper tab
- check the box titled 'Print On'
- select A3 from the dropdown list
- select OK > Print
Alternatively, the colour LaserJet printers can print A3 sheets. You will need to put A3 paper in the 'manual feed' tray when the printer asks for A3. The 'manual feed' tray is the large pull down tray that folds out in front of the printer.
Make sure you take out the A3 paper when you have finished printing or else the next person will print on A3!
Remember, if you print on A3 using the colour printer, you will be charged colour printing rates (80p per sheet).
Black and white printing is available from Linux in MI Building; please ask help with colour printing at the IT Help Desk on the first floor of the Technology Centre (MI Building).
If the printer display looks like the picture on the right, then press the red button on the printer and the printer should start printing.
If you press the red button you will pause the printer and it will not print until it is pressed again.
IT Services log every print and every transaction, whether it is successful or not, so they can check if your print has come out. If the system shows that you have printed, you will not receive a credit. It may be that another student has picked up your work by mistake.
No, you can't. ALL money paid into the AutoLoader cash machines or any payment made via the web payment gateway are non-refundable. No money or credit can be transferred, refunded or exchanged. When you request colour on an MFD your job is paused to prevent you printing by mistake. If you accept the message or release your job, you agree to pay for the print.
Nothing, you will have to print that document again. When you request colour printing your job is paused to prevent this from happening. If you accept the message or release your job, you agree to pay for the print at the price displayed to you on screen. This screen tells you how much the print will cost and you should be able to work out if you are about to print on A3 or A4 by the amount you are being charged.
Yes, the web payment gateway allows you to pay money into your PCounter account from any Internet-connected PC using a credit/debit card (any that you can use PCounter on, you can use to add credit). Click here to add credit to your account using a secure payment page.
My print is coming out with 'funny' characters on it and is not printing how it should, what do I do?
If you have printed your work and the first page or so print properly but subsequent pages print 'funny'/hex characters on the pages which are not in your document, there may be a fault with your file.
We have found that this error occurs under a number of circumstances:
- You have copied and pasted information from a web page into Word
- You have unusual characters in your document such as formulas or form objects
- You are trying to print a document directly from Wolf
We have fixed the bulk of these issues by updating drivers and system software; however, not all problems can be avoided.
If you experience this problem, try:
- Saving the document as an alternative format such as Rich Text or Plain Text and printing again
- Remove unusual characters from the document
- Avoid copying and pasting directly from the internet (save the content in a plain text file then copy it from there into Word to remove unusual formatting codes created by Word and HTML)
If you experience a faulty print, please take your entire document to the nearest IT Help Desk and one of the staff will be able to assist you further.
Print jobs only stay in the queue for 60 minutes, so if you don't swipe your card through the MFD reader within an hour of sending your work to print, it will be deleted from the queue. You'll need to send your work to the MFD again.
Yes, all staff have unlimited PCounter credit for the network printers. The system works in the same way as for students but you don't get charged. However, ALL prints to PCounter printers are logged and departments may be charged. Staff can also use their smartcard to use the student MFDs, but it will cost more than using the staff MFDs.