University of Wolverhampton

IT Self Help

Faulty Phones

Please report a faulty phone directly to Orange by calling 0800 0790158 (24x7). Orange support staff will need your mobile phone number and the IMEI number. They will perform diagnostic tests over the phone and decide what action is required. Replacement phones will be sent via courier to your nominated address, usually next day delivery.

Please note that if your handset has been discontinued, you may receive a different handset. Replacement phones can only be issued if you are still within your 2 year contract. After this period, you will need to purchase a new handset.

To obtain your IMEI number for your phone, dial *#06#

Lost or Stolen Phones

Please report a lost or stolen phone directly to Orange by calling 0800 0790158 (24x7) within 24 hours. They will need the following information:
- the mobile phone number
- the IMEI number
- the police loss or crime number
- the name of the police station
- the telephone number of the police station

Please be prepared to give detailed information about the circumstances of the loss or theft. This will assist Orange to process your claim.

Travelling Abroad with your Mobile or Smartphone

Please contact IT Service Desk on ext.2000 if you would like further information on the above.

Please be aware that it will cost significantly more when travelling abroad with your mobile, especially when using the mobile data networks. This can cost up to £5.50 per MB. You are also charged to receive calls.

Leaving the University

If any mobile lines need to be cancelled, or there are user name changes on the account, please inform the IT Service Desk on (01902) 322000, or internally on ext. 2000, so we don't incur unnecessary costs and can keep the billing accurate.

Note: IMEI = International Mobile Equipment Identity - the phone's unique identifier

  • Date: 8th July 2013
  • Last reviewed: 8th July 2013