IT Self Help

• Accessibility
• Email for Students
• Email for Staff
• Freewire TV
• Home and Away
• Internet and World Wide Web
• Manage your IT Account
• Media
• Personal File Store
• Personal Networks
• Portables (Staff)
• Printing/MFDs
• Remote Assistance
• Saving your Files
• Security
• Teaching Technology (AV Equipment)
• Telephones
• Viruses
• Wireless & Wired Networks
• Wireless Network for Staff

Frequent IT Queries and Solutions

1. I have forgotten my IT Account password

2. How to register for a Student IT Account?

3. Cannot log into e:Vision or have forgotten my e:Vision password
4. How to register for a Staff IT Account?
5. Receiving Spam Email                                                                                                                       
6. Exceeded roaming profile quota - can't log out
7. My mailbox is full - what should I do?
8. How to set up a holiday or out of office message?

1. I have forgotten my IT Account password (for Computers, Email, WOLF and PebblePAD)
   
   

   Students

   The self-service password reset service enables you to reset your password yourself if you forget it when using a University computer. Please make a note of it and keep it safe. If you're working off campus, or using your own computer, please contact the IT Service Desk on 01902-322000 or ext. 2000 on an internal phone.
   
   If you want to change your password to a more memorable one, you can do so by visiting the IT Account page at http://register.wlv.ac.uk/change_password.asp.
   
   Notes:
   If you have forgotten your e:Vision password, you can use your IT Account password to access e:Vision.
   
   

   Members of Staff

   Please contact the IT Service Desk on ext. 2000 (01902-322000 from outside the University).  For security purposes, the Service Desk will require you to confirm your identity by taking your staff ID card to your local ITS office, the IT Help Desk in MI Building, or the IT Service Desk, Room MX307, (for staff based in MX Building).

   
   
   
   
   
2. How to register for a Student IT Account?
   
   Students who have enrolled or accepted an unconditional offer can register for an IT Account, which allows you to log on to the computers in Learning Centres, other open access labs, and most School Labs.
   
   You'll need your student number (from your joining instructions) and date of birth.
   
   Off campus
   
   Go to http://register.wlv.ac.uk/register.asp , and follow the instructions on screen.
   Please remember to keep your password safe.
   
   On campus
   Go to one of the Here2Help Student Offices for assistance.
   
   Notes:
   It may take up to 10 minutes before you can log in with your details.
   The username you are given when you register for an IT Account will be the same as your e:Vision username. You can make your IT password the same as your e:Vision password if you want, so long as it fits the required format.
   
   
   
3. Cannot log into e:Vision or have forgotten my e:Vision password
   
   First Time Logging into e:Vision
   If you are using e:Vision for the first time, you should use your seven digit student number as the Username and enter the temporary password supplied to you.  Once you have successfully logged into e:Vision, you should change your password to a more memorable one.
   
   Have used e:Vision before
   If you have used e:Vision in the past and have forgotten your password, you can now use your IT Account password to log on to e:Vision. If you can't remember this either, you should visit the e:Vision page and enter your username as normal, leave the password field blank, then click the Forgotten Password button and a new password will be emailed to your registered email address, (the one you gave us when you applied to the University).
   
   Notes:
   If you do not receive your new password, please contact your School's Student Office.
   If you have problems logging on, please contact the IT Service Desk on (01902) 322000 or ext. 2000.
   
   
   
4. How to register for a Staff IT Account?
   
   The new member of staff's Line Manager should apply for an IT Account on their behalf. The Line Manager should register for the IT account by completing the 'IT Facilities for New Members of Staff Application Form' . (This form is only available to University staff - if asked, enter your email user id and password, and the Domain = UNV).
   
   Once the form is completed, it needs to be signed by the new member of staff, (who has to agree to the Conditions for Use of IT facilities), and their Line Manager and returned to IT Services Admin Team, (MX307), or faxed to the number on the bottom of the form.
   
   
   
   
5. Receiving SPAM Emails
   
   If you are receiving email which you believe to be SPAM or have been identified as SPAM by the University email servers, there is further information available on the dealing with messages identified as spam page, which gives guidance on how to reduce the number of unsolicited emails received.
   
   
   
   
6. Exceeded roaming profile - can't log out
   
   If you receive a message saying 'You have exceeded your profile storage space.........'  either whilst working on your computer or trying to log off, it means you have exceeded your roaming profile limit.  This does not include the files in your My Documents folder, (Personal File Store).
   
   Please refer to the document My Profile Help, which will help you to resolve the problem.
   
   
   
7. My mailbox is full - what should I do ?
   
   

   You need to delete any unwanted items from your mailbox, otherwise you won't be able to send or receive any emails.
   
   Your mailbox storage size includes your Inbox, Sent items and Deleted items, Calendars, Tasks, and any other sub-folders in your Inbox. So check all these to see if there is anything you can delete.
   
   Attachments can take up a lot of space, so save them elsewhere, and delete them from your email.
   
   Staff
   Members of staff using Outlook can set up Personal Folders to provide additional storage for emails, in order to free up space in your Exchange mailbox on the server.
   
   Students
   Always remember to check your Drafts and Sent items folders when clearing emails.
   
   

   
   
   
   
8. How to set up a holiday or out of office message?
   
   For full instructions on how to set up a holiday message:
   •  visit the Out of Office Message page or
   •  go to the Self Help homepage, then select General ICT Help > Managing your Account > Set up an out of office/holiday message.
   
   Note: When you return to the University, please remember to undo the Out of Office Assistant.  Outlook should automatically detect when you return and prompts you to remove it.  If you are using OWA, you'll need to undo the Out of office message by selecting 'I'm currently in the office' and the 'Save and Close' button.