University of Wolverhampton

IT Self Help

Why protect against Viruses?
Anti-Virus Software at the University

How do you know if your computer's got a Virus

What to do if you think your computer has a Virus

Anti-Virus Guidelines for Staff

Using F-Secure at Home

Virus Hoaxes

More Information


Why protect against Viruses?

Viruses can be very dangerous, destroying and changing data on computers, and like human viruses, they spread very quickly. It is therefore vital to prevent their entry into the University, and limit their spread if one does gain entry.

There can be no absolute guarantees about being able to avoid virus infection, but maintaining a good defence on your computer will help to prevent them. The University has put various defences in place, but there is still an onus on you, as users of University computers, to follow guidelines to ensure these defences are not breached.

Any large-scale outbreaks of a virus that do occur within the University will be reported on the IT Services web pages, and/or notified by email.


Anti-Virus Software at the University

Anti-virus software is installed on every University computer supported by IT Services. This is called F-Secure on PCs. It is made up of the software itself, and updates to it – called the virus definitions database or signature files. The virus definitions database contains protection for the latest viruses, so is constantly updated by the software company. PCs connected to the University network are automatically updated every few days, so you are protected against the latest viruses.

All emails coming in to the University are checked for viruses, and not delivered if they contain a known virus. Also, any emails with attachments known to carry a risk of viruses, (such as .com, .exe and .bat files) are not delivered. For more details see our Advice on Attachments.


How do you know if your computer's got a Virus?

You'll usually see a popup box from F-Secure saying that a virus has been found.

However, strange behaviour on a PC can also indicate the presence of a virus. Open desktops and laptops are particularly vulnerable to attack.

Things to look out for include:


What to do if you think your computer has a Virus

If you get a pop-up from F-Secure saying a virus has been found:

If you notice any strange behaviour on your computer (as above), contact the IT Service Desk on ext. 2000 immediately.


Outside Service Desk Hours

If you have had a pop-up from F-Secure saying a virus has been found and you need to continue work urgently it may be possible to disinfect the file:

If you notice strange behaviour on your computer:

If you have any suspicions that you computer may have been infected with a virus, contact the IT Service Desk on ext. 2000 immediately for advice.


Anti-Virus Guidelines for Staff

Actions you should take to prevent viruses spreading or entering the University:-

  1. Check the status of your anti-virus software and ensure it is up-to-date and running

To check the status of F-Secure anti-virus software on your PC, look for the F-Secure icon(s) in the system tray at the bottom right hand corner of your screen. When F-Secure is running you will normally see a grey upside-down triangle Fsecure icon.

A yellow warning marker on the icon indicates that something is wrong with your anti-virus settings. If you see the yellow warning marker, please contact the IT Service Desk (ext. 2000).

  1. Don't ignore virus warnings

If you ignore a warning, you are not only endangering your own computer, but risk spreading a virus throughout the University. Please deal with it immediately, as in the section above.

  1. Don’t open any email attachments if you don't know what they are or where they've come from
  1. Don’t load software that you can’t confirm the origin of, e.g. from non-reputable web-sites

Guidance for Laptop Users:-

Guidance for Open Desktop Users:-

Note: You may sometimes receive mail from elsewhere indicating you have sent a virus to someone else. In most cases this will be because your e-mail address has been"spoofed" or forged. Unless the mail relates to someone you know please delete the mail message. It is very unlikely to have originated from your University PC.


Using F-Secure at Home

If you are using a University owned computer at home, F-secure should already be installed on it, but you should ensure that you keep the software and the virus definitions database up-to-date. To update the database, you should regularly connect your computer to the University network or to the Internet from home.

If you have your own home computer, you should ensure that you have up-to-date virus software running on it. This should be supplied with your computer, so contact your computer supplier for installation advice.

It is possible to use F-Secure on your own home computer free of charge if you are a member of staff or student. However the University can take no responsibility for its use on your computer. You can download the software from the ITS Download Facility.

It is obviously very important to keep the virus definitions database up-to-date on your home computer; F-Secure will automatically check for updates.

Instructions for Home Installation of F-Secure.


Virus Hoaxes

Virus hoaxes can cause just as many problems as the viruses themselves, particularly if they ask you to follow instructions to delete files, etc. If you do get a message telling you about a virus, even if it is from someone you know, do not trust it, and certainly do not follow any instructions in the email. Please contact the IT Service Desk to make them aware of it. Never forward it to colleagues or friends.

More Information

  • Date: 28th August 2013
  • Last reviewed: 28th August 2013